Common questions
Have you had any doubts? Do not worry! In this section you will find all the answers to your questions. Take a look at the most frequently asked questions that our clients usually have, you will surely find the answer to your question.
If you still cannot find the answer you were looking for, we will be happy to assist you by phone (+34) 922 961 112 , or by sending an email to reservas.nopal@dwohotels.com. You also have the possibility to contact us through the contact form on our official website.
I plan to be late. Until what time can I check-in?
You can check-in 24 hours a day
Is the entrance to the hotel open at night?
You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day.
What time can I enter the room?
The time of entry to the room is from 14:00.
If you arrive earlier, you can leave your luggage, enjoy our facilities and go making the necessary arrangements at reception.
If you arrive earlier, you can leave your luggage, enjoy our facilities and go making the necessary arrangements at reception.
What time should I leave the room?
The time of departure from the room is until 12:00 maximum. We have the option of booking LATE CHECK OUT (until 4pm) at a cost of € 20 per room; Or until 6pm with a cost of 30€ per room. (This Late check out will always be subject to the availability of the establishment and notifying one day in advance)
What hours does breakfast have?
Dwo Nopal Hotel has a buffet restaurant that offers breakfast service from 7.45 am to 10.30 am.
Can I bring my pet?
Pets are not allowed in our hotel.
Does the hotel have parking for customers? It's included?
We do not have parking at the establishment. But if you wish, you have a parking area in the Plaza de Charco or in the Muelle (about 200m).
Is there a pool towel or do I have to bring it?
Yes, we have a pool towel service. A deposit of € 10 must be made at the reception, at the time of purchase and which will be returned at the time of the return.
At what age is the child rate considered?
Up to 11 years is considered a child rate.
With 12 years or more is considered an adult
With 12 years or more is considered an adult
At what age is the baby considered?
Until the age of 2, it is considered a baby rate, which has no additional cost.
How can I request a cot?
Cots are free. They must be requested in advance at the time of booking, you can add it in the comments section before finalizing your reservation, by email or by calling the hotel directly.
I want to modify or cancel my reservation. It can?
You can modify or cancel your reservation in the "My bookings" section that you will find in the drop-down menu, entering your e-mail and the locator that appears in the reservation confirmation. If you have any problems modifying or canceling, you can call the hotel or send an email to reservas.nopal@dwohotels.com
I want to book a Brunch, how can I do it?
You can book our brunch by contacting the hotel directly by phone: 922 961 112, by WhatsApp at 601 640 292, by sending an email to recepcion.nopal@dwohotels.com and through our online gift vouchers store, see here
What is the cancellation policy?
You can see the cancellation conditions for your reservation at any time during the reservation process, in addition to being also detailed in the reservation confirmation that you will receive in your email once your reservation is finalized.
If I have a Brunch reservation, can I swim in the hotel pool?
No, the Brunch does not entitle you to use the pool if you are not staying at the hotel.
What are the brunch prices and times?
Brunch is available from Monday to Sunday from 11:00 a.m. to 1:00 p.m. The price is €16 for adults and €11 for children.
What is the brunch menu?
You can consult the brunch Menu See Brunch menu
How does the purchase of a gift voucher work?
The purchase of your gift voucher is done in 4 steps:
1. Select the gift voucher and the shipping method.
2. Fill in your contact details.
3. Fill in the beneficiary's information, as well as the personalized message.
4. Confirm your purchase and make the secure online payment by credit card.
1. Select the gift voucher and the shipping method.
2. Fill in your contact details.
3. Fill in the beneficiary's information, as well as the personalized message.
4. Confirm your purchase and make the secure online payment by credit card.
What gift voucher options are available?
We have 3 gift voucher options available:
1. Yoga & Breakfast Saturdays: An ideal plan consisting of a yoga & Pilates class on our terrace, followed by a delicious buffet breakfast.
2. Brunch: Come and enjoy a wonderful Brunch on our terrace with views of Mount Teide.
3. Romantic Getaway: Surprise your partner with a romantic stay in our superior room with a romantic pack and breakfast included.
You can consult each bonus in more detail and buy the one you like the most here
1. Yoga & Breakfast Saturdays: An ideal plan consisting of a yoga & Pilates class on our terrace, followed by a delicious buffet breakfast.
2. Brunch: Come and enjoy a wonderful Brunch on our terrace with views of Mount Teide.
3. Romantic Getaway: Surprise your partner with a romantic stay in our superior room with a romantic pack and breakfast included.
You can consult each bonus in more detail and buy the one you like the most here
What are the shipping options available?
You can send your gift voucher in 2 different ways:
By email to the beneficiary: The recipient of the gift voucher will receive it instantly in their email inbox.
To print at home: The buyer receives the gift voucher by email (in PDF format) and can print it to deliver it by hand to the beneficiary.
By email to the beneficiary: The recipient of the gift voucher will receive it instantly in their email inbox.
To print at home: The buyer receives the gift voucher by email (in PDF format) and can print it to deliver it by hand to the beneficiary.
How long can I use the voucher?
Both the Brunch gift voucher and the Saturday Yoga & Breakfast voucher can be used up to 6 months after making the purchase.
You can use the Romantic Getaway voucher up to 12 months after making the purchase.
You can use the Romantic Getaway voucher up to 12 months after making the purchase.
Can I gift myself a voucher?
Yes, you can give yourself a gift voucher. You must click the option "This purchase is for me" when you enter your details.